the Instacart Problem
May. 5th, 2020 10:28 pmInstacart exploits their drivers. They don't pay them nearly enough. (Buying them safety equipment would cost the company money, so the company doesn't do it for exactly the same reasons they pay so little.) And Instacart has a lot of customers who don't have much money, but need their groceries delivered.
If Instacart charged more for delivery, some of their customers would look at the total cost and decide to go to the store themselves. In February? Yeah, sure. Now? in addition to all the people who didn't go in February because of inconvenience or disabilities or transportation problems, there are a lot of people who should stay out of stores now as a matter of public health. Even when we relax the quarantine to the point of only isolating medically vulnerable people and those who might possibly be sick...that's quite a few people. Many of them elderly, disabled, single parents, and/or unemployed, and thus short of funds.
Sometimes it staggers me, how lucky I was to have so many offers of help when I got sick. And sometimes I worry about exhausting those reservoirs of good will from people who are helping me when I can't help them in return. (And don't see how I can help them in the forseeable future.) It's so hard to ask for help. It gets harder to ask when I don't exactly need help, when I can manage on my own but maybe not manage all that well. I haven't seen any hint of fragility in my own safety net, but I still can't quite believe it would hold up if I had to use it long term. It ran for weeks on people's desire to feel helpful and charitable, but it can't possibly run for years, can it? Or would that curdle into resentment and we'd have to change over to running on cupcakes?
I was looking into Michigan grocery delivery, because my 79-year-old mother lives in Michigan. She thinks the virus isn't really dangerous and doesn't want to waste a lot of money on delivery services when she can just go to the store herself. (And not wear a mask. And complain bitterly when store employees try to enforce distancing.) An organization called "Umbrella" says "In response to the coronavirus outbreak, we are arranging no-contact deliveries of essentials for adults 60+ nationwide. It's easy and affordable, supported by an amazing network of volunteers and workers." My mother doesn't know any neighbors at all, so these nice people will find her one who is in good health and eager to help for only...Wait. They want my mom to pay $10 for the delivery, which is not very much to save more than an hour and some risk. The trick is that the money all goes to the corporation, because the driver is a volunteer. Is this really a good solution to the problem of worker exploitation?
If Instacart charged more for delivery, some of their customers would look at the total cost and decide to go to the store themselves. In February? Yeah, sure. Now? in addition to all the people who didn't go in February because of inconvenience or disabilities or transportation problems, there are a lot of people who should stay out of stores now as a matter of public health. Even when we relax the quarantine to the point of only isolating medically vulnerable people and those who might possibly be sick...that's quite a few people. Many of them elderly, disabled, single parents, and/or unemployed, and thus short of funds.
Sometimes it staggers me, how lucky I was to have so many offers of help when I got sick. And sometimes I worry about exhausting those reservoirs of good will from people who are helping me when I can't help them in return. (And don't see how I can help them in the forseeable future.) It's so hard to ask for help. It gets harder to ask when I don't exactly need help, when I can manage on my own but maybe not manage all that well. I haven't seen any hint of fragility in my own safety net, but I still can't quite believe it would hold up if I had to use it long term. It ran for weeks on people's desire to feel helpful and charitable, but it can't possibly run for years, can it? Or would that curdle into resentment and we'd have to change over to running on cupcakes?
I was looking into Michigan grocery delivery, because my 79-year-old mother lives in Michigan. She thinks the virus isn't really dangerous and doesn't want to waste a lot of money on delivery services when she can just go to the store herself. (And not wear a mask. And complain bitterly when store employees try to enforce distancing.) An organization called "Umbrella" says "In response to the coronavirus outbreak, we are arranging no-contact deliveries of essentials for adults 60+ nationwide. It's easy and affordable, supported by an amazing network of volunteers and workers." My mother doesn't know any neighbors at all, so these nice people will find her one who is in good health and eager to help for only...Wait. They want my mom to pay $10 for the delivery, which is not very much to save more than an hour and some risk. The trick is that the money all goes to the corporation, because the driver is a volunteer. Is this really a good solution to the problem of worker exploitation?